Privacy Policy and Cookie Preferences

Effective Date: April 14, 2026

Website: https://ak9canada.com

AK9 Canada ("we", "our", or "us") is committed to protecting your privacy and handling your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect information in the following ways:

a) Information You Provide

When you contact us or register for services, we may collect:

  • Name
  • Email address
  • Phone number
  • Dog information (e.g., name, age, behavior)
  • Any other information you choose to provide

b) Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device and operating system
  • Pages visited and time spent
  • Referring website

This information helps us maintain and improve our website.

2. How We Use Your Information

We use your information to:

  • Respond to inquiries
  • Register and manage training classes or private lessons
  • Communicate with you about services
  • Improve website functionality and user experience
  • Maintain website security and prevent misuse

We only use your information for the purposes for which it was collected.

3. Consent

By using our website or submitting your information, you consent to the collection and use of your information as described in this Privacy Policy.

Where required, we obtain your consent before collecting or using your information. You may withdraw your consent at any time by contacting us.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve our website. These are grouped into the following categories:

Necessary Cookies

Required for the website to function properly. This includes:

  • Security and fraud prevention
  • Network performance and delivery
  • Basic site functionality

These cookies cannot be disabled.

Analytics & Marketing Cookies

Used only with your consent to:

  • Understand how visitors use our website
  • Measure and improve performance
  • Support marketing and outreach efforts

These may include:

  • Google Analytics (GA4), delivered via Google Tag Manager
  • Facebook Pixel, delivered via Google Tag Manager

Media Cookies

Used when loading third-party embedded content, such as:

  • YouTube videos
  • Social media embeds

These services may set cookies and collect data when loaded.

5. Managing Your Cookie Preferences

When you first visit our website, you are presented with a cookie consent banner that allows you to:

  • Accept all cookies
  • Reject all non-essential cookies
  • Customize your preferences

You can change your preferences at any time through the cookie settings on our website.

All non-essential scripts, including Google Tag Manager tags for analytics and marketing, are blocked until you provide consent.

6. Third-Party Services

We use, or plan to use, third-party services that may collect and process data, including:

  • Google Analytics (GA4), loaded and gated via Google Tag Manager
  • Facebook Pixel, loaded and gated via Google Tag Manager
  • Cloudflare (security, performance, and analytics)
  • Embedded content providers (e.g., YouTube)

Cloudflare Web Analytics is a privacy-friendly analytics tool that does not use cookies or collect personal information from your browser. It operates at the network level and is not subject to cookie consent.

Visitors from outside Canada may be subject to different privacy laws in their jurisdiction. We make reasonable efforts to apply consistent privacy practices for all users of this website.

These providers operate under their own privacy policies, and we do not control their data practices.

7. Data Sharing

We do not sell, rent, or trade your personal information.

We may share your information only:

  • When required by law
  • To protect our rights, safety, or property
  • With trusted service providers who help operate our website (under confidentiality obligations)

8. Data Retention

We retain personal information only as long as necessary to:

  • Provide our services
  • Fulfill legal or business obligations

When no longer required, information is securely deleted or anonymized.

9. Data Security

We take reasonable measures to protect your information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the Internet is completely secure.

10. Your Rights

Under Canadian privacy law, you have the right to:

  • Request access to your personal information
  • Request corrections to inaccurate information
  • Withdraw consent to data use
  • Ask how your information is used

To exercise these rights, please contact us.

11. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Information

If you have any questions about this Privacy Policy or your personal information, please contact:

AK9 Canada

To get in touch, please use the contact form on our website or listed phone number at https://ak9canada.com/contact.php

Location: London, Ontario, Canada